“CFO” – Here is a general definition of a CFO or Chief Financial Operator, another hat I wear – the Chief Financial Officer (CFO) provides both operational and programmatic support to the organization. The CFO supervises the finance unit and is the chief financial spokesperson for the organization. The CFO assists on all strategic and tactical matters as they relate to budget management, cost benefit analysis, forecasting needs and the securing of new funding.
When my hubby said to me last month it was time to get all my tax records together I froze. I am by nature extremely organized but still dreaded this. And worse was I knew it was coming, and I knew it was coming for a long time. I had all my receipts in one place and had even kept records in my ledger book, but there was a whole lot to gather up from credit card records and online in my email receipts.
BTW – Here is a picture of some beautiful English Multi’s sea glass, just because…
“Customer Service” – This is one of my favorite hats and a very important one for every small business owner. I guess I like this one because it comes naturally to me. My parents and grandparents owned an antique shop and I learned early on from them how to treat a customer with respect and how to offer exemplary service. What makes a small business special is the personal aspect, and when you are competing with so many others offering the same item you need to give unforgettable customer service. I want every person I deal with to have a smile on their face and a happy memory.
I AM the face of my business to everyone I deal with, buyers at craft fairs, owners of consignment shops, hosts and guests at trunk shows, online buyers, members in online groups. To me customer service means being up front and taking care of any issues that arise immediately and fairly. It means answering questions quickly and it means following through on promises.